All Nippon Airways (ANA) Wheelchair Assistance – How to request?

Traveling with reduced mobility can be difficult, but ANA Airways wheelchair assistance makes the entire journey much easier and more comfortable. From the moment you book your flight to the time you land, ANA Airways is ready to help every step of the way. They offer special support like personal mobility help, medical assistance, and guidance. Whether you need a wheelchair at the airport or want to bring your own, ANA has different options to fit your needs.

The airline’s caring staff is trained to give you the best service possible. You can ask for wheelchair help or any other special service by calling 1 (800) 235-9262 or by visiting ANA’s official website. With All Nippon Airways, you can relax and enjoy your flight, knowing they’re here to support you all the way. This guide explains how ANA supports passengers with special needs, including what types of wheelchairs are available, how to request them, and other helpful services.

How to Request All Nippon Airways Wheelchair Assistance?

At the Time of Booking

• When booking your flight on ANA’s official website or through a travel agent.
• Look for an option labeled “Special Assistance” or “Request for Assistance” during checkout.
• Select “Wheelchair Assistance” and specify whether you need help to the gate, to the aircraft, or your seat.
• Tell the airline whether you need WCHR for long distances, WCHS for ascend or descend steps, or WCHC while you cannot walk at all.
• If you are bringing your own wheelchair, inform the airline whether it’s manual or electric.

After Booking (Online or Phone)

You can request ANA Airways Wheelchair Assistance after booking using either method:

Online:

• Go to www.ana.co.jp.
• Log in to your registration.
• Navigate to the “Manage Booking” option.
• Enter your reservation details.
• Select “Request Special Assistance” and add a wheelchair request.
• Ensure all the provided details are correct.
• Once all details are confirmed, you will receive an email confirmation.

Phone:

• Call ANA customer care at 1 (800) 235-9262.
• Provide your flight details, including your last name and booking reference number.
• Request to add wheelchair assistance to your ticket.
• Give them accurate information about your needs, including the type of wheelchair required.
• It’s best to call at least 48 hours before your flight to ensure arrangements can be made.

At the Airport

• Arrive at the airport at least 2 to 3 hours before your flight departure to allow enough time for assistance arrangements.
• Upon arrival, head straight to the ANA check-in counter or the special assistance desk.
• Inform the staff that you require wheelchair assistance.
• Provide a flight ticket/boarding pass and a valid ID/passport to the staff for verification.
• Describe the type of assistance you require, such as help getting from the entrance to the boarding gate, assistance during security checks, boarding the plane, or connecting flights.
• The ANA staff will arrange a wheelchair and assign an airport assistant to help you throughout the airport, from check-in to boarding the aircraft.
• Follow the airport assistant who will escort you through the airport processes.
• When it’s time to board, the assistant will help you onto the aircraft, often using an onboard wheelchair if needed.

Facilities for Passengers with Special-Needs

All Nippon Airways provides a range of facilities for passengers with special needs, including:

At Airports

• Faster security check lanes
• Reserved parking near the entrance
• Staff to guide and assist passengers
• Help desks for questions and support
• Special counters to help with check-in
• Ramps and elevators instead of stairs
• Devices for hearing-impaired passengers
• Wheelchairs and helpers to move around
• Bathrooms for people with limited mobility
• Signs and paths for visually impaired people

On Board the Plane

• Special priority boarding
• Cabin crew to help with special needs
• Aisle chairs inside the plane
• Accessible bathrooms on the plane
• Oxygen and medical help if needed
• Safety instructions for special needs
• Seats with extra space or easy access
• A crew that can help with communication
• Aisle chairs for step-free movement inside the aircraft
• Lavatories on many aircraft are wheelchair-accessible
• Support belts are available if you have difficulty staying upright

ANA Guidelines for Passengers with Personal Wheelchair

If you are traveling with your own wheelchair, it won’t count toward your baggage allowance. You can check it for free of cost at the airport. ANA also offers assistance to help you get to the aircraft using our wheelchair.

• You can use your own wheelchair up to the boarding gate if you prefer. Just inform ANA Airways in advance. However, please note that in some cases, such as bad weather or limited airport facilities, they might not be able to honor this request.
• At the airport, staff may need to check your wheelchair size, weight, and battery type for electric models to ensure safe and smooth handling.
• If you are checking in a manual wheelchair, please be ready to provide the size, which includes depth, width, height, weight, and whether it is foldable.
• For electric wheelchairs, please also include battery type and wattage, whether batteries are removable, and details of any spare batteries.

You can enter all this information during online reservation confirmation under “Support Information” to make your airport experience smoother.

Other Special Assistance Offered by All Nippon Airways

1. Medical Support Services
   • Oxygen Equipment: Passengers requiring oxygen must provide certified medical clearance (MEDIF).
   • Stretcher and In-Flight Medical Care: Available for passengers needing stretchers or continuous medical supervision during the flight.
2. Special Dietary Needs
   • Customized meals are available to accommodate various dietary restrictions and allergies. Advance notice is required to ensure availability.
3. Accessibility and Communication Aids
   • Assistance for passengers with visual or hearing impairments, including braille materials, communication boards, and hearing support devices.
4. Support for Vulnerable Passengers
   • Services for unaccompanied minors and pregnant travelers, including personalized counseling and escort throughout the All Nippon Airways (ANA) Terminals and flight.
5. Mobility Assistance
   • Wheelchair support from check-in through boarding, with trained staff available to assist throughout the journey.
6. Mental Health Support
   • Provision of calm zones and support personnel trained to assist passengers experiencing anxiety or other mental health challenges during travel.
7. Service Animal Accommodation
   • Facilities and policies for passengers traveling with certified service animals ensure comfort and safety for both the animal and passenger.
8. Language and Communication Support
   • Multilingual staff and translation services are available for passengers requiring language assistance.
9. Senior Passenger Assistance
   • Dedicated support for elderly travelers, including help with luggage, mobility, and boarding procedures.

Conclusion

All Nippon Airways wheelchair assistance provides an inclusive, dignified travel experience for passengers with limited mobility. With personal or airport wheelchairs, boarding aids, trained staff, and accessibility equipment, ANA ensures a safe and comfortable journey. Remember to request assistance early, arrive ahead of time, and communicate your specific needs. Your trip should be stress‑free and fully supported from start to finish.

Mostly Asked Questions