Avianca offers free wheelchair assistance to passengers with reduced mobility, providing accessibility to all its passengers. The airline delivers excellent service with highly trained staff who ensure the safety and security of all passengers throughout the journey. Upon arrival, passengers will be escorted by a staff member who provides all the assistance, including the check-in process, immigration, security screening, and boarding. The airline advises passengers to arrive early to avoid the rush. Passengers can book Avianca Wheelchair Assistance through Avianca’s official website, www.avianca.com. Moreover, the airline offers a variety of wheelchair assistance options, allowing passengers to choose according to their needs, whether they require it for a short period or the entire journey.
In this guide, you’ll explore all the in-depth details on how to book wheelchair assistance, all the eligibility criteria, and the services offered by Avianca Airlines. Keep reading to learn all the information you need to prepare for the next stress-free flight journey with your loved ones or alone.
How to Add Wheelchair Assistance in Avianca?
There are several convenient ways to add Avianca wheelchair assistance to your flight. Below is a step-by-step procedure.
At the time of Booking
- Go to the Avianca official website (www.avianca.com) to book a flight.
- Select your flight, add destination, date, and number of passengers traveling.
- After selecting the flight, add personal information and provide all relevant documents.
- Select “Special Assistance” or “Passenger Assistance,” then select the assistance you require.
- Complete your booking after selecting seats and any amenities offered by the airline.
- Finally, wait until the approval; if it doesn’t appear, then contact their customer service.
After Booking the Flight
- Visit Avianca’s official website.
- Navigate to the top of the page and click “Manage Your Booking”.
- Enter your booking reference number and all the details.
- Upon entering and submitting the details, you’ll be on a page looking for “Special Services” or “Personal Services”.
- Select the desired wheelchair service from the given options.
- After doing all the procedures, save the request and wait for approval.
- Additionally, if you are planning on bringing your wheelchair, it’s advisable to inform the airline in advance to ensure the safety of the device.
By a Phone Call or In Person
- Alternatively, passengers can contact the Avianca customer service directly. There, they can ask for special assistance by providing all the related details until approval is granted. Refer to the table below for regional contact numbers.
| Place | Contact Number | Place | Contact Number |
|---|---|---|---|
| Colombia | +57 601 307 3940 | Canada | +1 800 722 8222 |
| United states | +1 866 919 0081 | Mexico | +52 800 953 2753 |
| Costa Rica | +506 4002 3320 | El salvador | +503 2113 0483 |
| Guatemala | +502 2314 0941 | Honduras | +504 2262 0036 |
| Nicaragua | +505 7517 5270 | Panama | +507 833 7665 |
| Puerto Rico | +507 800 203 5648 | Dominican republic | +1 866 919 0081 |
| Argentina | +58 261 770 0048 | Aruba | +297 588 0059 |
| Brazil | +55 0800 727 8957 | Bolivia | +591 5072 1033 |
| Curacao | +5999 846 0046 | Chile | +56 800 004 145 |
| Ecuador | +56 800 004 145 | Guyana | +56 800 004 145 |
| Paraguay | +56 800 004 145 | Peru | +56 800 004 145 |
| Uruguay | +56 800 004 145 | Venezuela | +56 800 004 145 |
In addition, you can also ask for assistance at the airport; just make sure to arrive at least 3 hours early to ensure the wheelchairs availability.
Key Information of Avianca Wheelchair Assistance
- To access Avianca wheelchair assistance, passengers must inform the Airline 48 hours in advance to ensure a stress-free journey.
- Avianca offers wheelchair assistance to passengers with mobility limitations free of charge.
- On the day of departure, travellers must arrive at the airport early to avoid any rush and proceed with the procedure easily.
- Passengers carrying their wheelchairs should inform and provide all details for better handling and storage.
- Pre-boarding may be available in some cases so passengers with reduced mobility can settle comfortably into their seats.
- Passengers with medical conditions are required to submit a MEDIF form under the airline’s requirements.
- Accessible seating is available on request for passengers with reduced mobility for comfort and space for legroom.
- The airline also offers onboard wheelchairs to navigate within the aircraft and access the lavatory.
- Those who are applying for assistance at the airport are required to arrive at least 3 hours early to ensure the availability of wheelchairs.
- Passengers with any mobility limitation due to age, illness, recent injuries, or disability are eligible for wheelchair assistance services.
Avianca Wheelchair Assistance Options
Avianca offers a variety of wheelchair assistance services to support passengers according to their specific needs. However, this service must be requested at least 48 hours in advance to ensure availability and proper coordination.
WCHR (Can Walk Short Distances)
Wheelchair ramp assistance is for passengers who can walk short distances and can climb stairs, but require assistance for Avianca terminals or while standing in lines. This includes assistance during check-in, security, and immigration.
WCHS (Need Assistance Climbing Stairs)
Passengers who can walk for short distances but can’t climb stairs. This service includes full support throughout the airport, especially during boarding and disembarking at the airport without a jet bridge.
WCHC (Passengers With Immobility)
These services are specially designed for passengers with complete immobility. From arrival to departure, passengers receive full assistance. Additionally, Avianca provides an onboard wheelchair for passengers with complete immobility to move around the airplane or to access restrooms.
Passengers-Owned Wheelchair
Avianca is dedicated to providing exceptional help to passengers who need special assistance throughout the journey. The airline allows passengers to bring their wheelchairs free of charge. Here’s what you need to know to travel with your mobility aids.
Manual Wheelchair
Avianca allows passengers to travel with their manual wheelchairs without any additional charges, ensuring accessibility throughout the journey. Passengers may be required to submit their wheelchairs, which go through the security at various points in the airport, before placing them securely in the aircraft’s cargo. It will later be returned to you at the aircraft door.
Electric Wheelchair
Avianca permits passengers to travel with electric wheelchairs or battery-powered mobility aids, including a scooter, for no additional charge. However, these devices must be checked and packed carefully.
Avianca Battery Assistance Guidance
| Battery type | Guidelines to carry |
|---|---|
Dry cell/ gel cell | Accepted without any restriction.It must be installed and packed securely with the wheelchair. |
Lithium-ion | Batteries must not exceed 300Wh.If carrying two batteries, then each should be 160Wh.Must be disconnected and packed safely. |
Wet cell | These batteries are potentially hazardous and are allowed only if they are securely attached to the wheelchair or fully packed with a seal to avoid any leakage or spills, The airline can deny transport if the security concerns are not met. |
Note: Passengers must notify the airline at least 48 hours before departure and provide all necessary information to ensure the proper handling of the device.
Conclusion
Avianca Airlines commits to providing excellent service, especially to passengers with limited mobility, by offering services including wheelchair assistance, allowing personal mobility aids, ensuring accessibility, and delivering all necessary support at all stages. Avianca ensures the safety, comfort, and a dignified journey for all passengers in need of special support.
Frequently Asked Questions
You can request wheelchair assistance at the time of booking through Avianca’s official website or contact Avianca customer care.
The airline offers wheelchair assistance with no additional charges, but passengers are required to inform the airline at least 48 hours before their flight.
The airline provides wheelchair assistance according to the passenger’s requirements. There are several services from which passengers can choose according to their preference.
Avianca allows passengers to carry their mobility aid after informing and providing all the required details to the airline for free of charge.
No, Avianca Airlines doesn’t require any proof of disability, though they may require a MEDIF form if passengers have any severe medical conditions or require oxygen supplies.