EL AL Special Assistance – How to request Wheelchair?

Special Assistance services are one of the most required services at every airport, and El Al Airlines provides a wide range of special assistance services for its passengers. With EL AL Special Assistance, passengers with disabilities, mobility issues, visual or hearing impairments, and other special needs passengers can have a convenient and smooth travel experience.

Special assistance services with EL AL Airlines can be requested online or at the airport. It is recommended to book special assistance services at least 48 hours before the scheduled departure. Passengers can visit EL AL Airlines Official Website (www.elal.com) or can even call +972-3-977-1111 to book the preferred special assistance services with EL AL Airlines. This detailed guide delves into detail about EL AL Special Assistance, its types, the process to request assistance, important factors to consider, tips to follow, and much more.

How to Request Special Assistance with EL AL Airlines?

If you or someone you’re traveling with requires special assistance, it’s important to notify EL AL Airlines in advance. Doing so ensures the airline has enough time to arrange the necessary services and provide a smooth, comfortable journey. Here are the step-by-step, detailed steps to request special assistance:

Step 1: Plan Early and Identify Your Needs

Start by assessing the kind of support you require during your travel. This could include wheelchair assistance, help with boarding and deplaning, medical needs such as in-flight oxygen, assistance for visual or hearing impairments, or help for an unaccompanied minor or elderly traveler. Having clarity about your needs will help EL AL in assisting with your situation.

Step 2: Notify EL AL at Least 48 Hours in Advance

It is recommended that passengers request special assistance at least 48 hours before scheduled departure. This window allows the airline’s team to coordinate services at the airports terminal, during the flight, and upon arrival. Although some services can be arranged closer to the departure time, early notification ensures better planning and availability.

Step 3: Contact EL AL to Submit Your Request

You can contact EL AL in various ways, using the following methods:

• Service Center: Call +972-3-9771111 to submit the special assistance request. 
• WhatsApp Support: Message +972-3-9771111 for fast, documented communication.
• Travel Agent: If you booked via a travel agent, ask them to submit the special request on your behalf.

Step 4: Provide All Necessary Information

When submitting your request, be ready to share:

• Type of assistance required (e.g., wheelchair, lift service, mobility aids, etc).
• Details of any medical conditions.
• If traveling with a caregiver or companion.
• Equipment or service animals, if applicable.

Step 5: Arrive Early at the Airport

Arrive at least three hours before your international flight and at least 2 hours before domestic flights. On arrival:

• Proceed directly to the Special Assistance Desk or the EL AL check-in counter.
• Airport staff will escort you through security and ensure a smooth boarding process.

Types of Special Assistance provided by EL AL Airlines 

EL AL Airlines understands that every passenger’s needs are unique. Whether you’re dealing with mobility challenges, medical conditions, or other accessibility requirements, the airline provides a wide range of special assistance services designed to ensure a safe and dignified journey. Here’s a detailed overview of the various forms of support and services provided by EL AL Airlines. 

EL AL Wheelchair Assistance

EL AL offers wheelchair support for passengers who have difficulty walking or cannot walk long distances. This includes both manual and electric wheelchairs, depending on the passenger’s mobility needs. When making a booking or at least 48 hours before the flight, it’s crucial to specify whether you require assistance for movement within the airport, for boarding the aircraft, or both. 

At the airport, trained staff will escort passengers from the check-in counter through security checks and to the departure gate. Upon landing, the assistance continues through immigration, baggage claim, and onward to the arrival hall or connecting flight. While EL AL aircraft are not equipped with onboard wheelchairs, the cabin crew is trained to assist passengers in reaching and returning from the lavatory whenever possible. It is advised that passengers with more extensive needs travel with a personal wheelchair. 

Medical Assistance

Travelers with health concerns or medical dependencies do not need to worry when traveling with EL AL, as they provide all kinds of medical assistance services. The airlines offer supplemental oxygen on board for passengers with respiratory conditions. Oxygen support must be booked and confirmed well in advance, preferably 48 hours before the scheduled departure. 

In addition, passengers traveling with medical devices such as CPAP machines, nebulizers, or glucose monitors must inform EL AL during the booking process to ensure compatibility with in-flight power outlets. Devices should be labeled clearly and stored safely. A doctor’s note or medical certificate is recommended for passengers carrying prescription medication, especially in liquid form. This helps to smooth the security screening process and provides essential documentation regarding the nature or volume of the medicine.

Assistance for Hearing and Visual Impairments

EL AL Airlines is also mindful of passengers with hearing or vision impairments. For those who are hard of hearing or deaf, staff trained in basic non-verbal communication and sign language are available to assist in the journey. Visual cues and written communication are used where necessary, especially during boarding, safety briefings, and in-flight announcements. 

Passengers with visual impairments can request assistance for navigating the airport, boarding the plane, and locating onboard facilities. Crew members are trained to describe seat layouts, safety instructions, and meal options, helping ensure that visually impaired passengers feel comfortable and secure throughout the flight.

Assistance for Senior Travelers

EL AL is especially particular about its senior passengers, many of whom may require mild to moderate assistance. The airline offers priority check-in, quick security clearance, and early boarding to reduce wait times and minimize fatigue. Seniors can request wheelchairs or electric carts if they are unable to walk long distances at the airport. During the flight, senior passengers receive attentive service from the cabin crew, who are trained to assist the passengers with helping the senior passengers. If seniors are traveling alone and need help during transit or layovers, EL AL can coordinate further assistance upon request, ensuring peace of mind for both travelers and their families.

Unaccompanied Minors 

EL AL provides structured assistance for children traveling alone through its Unaccompanied Minor (UMNR) service. Children aged 5 to 12 are eligible for mandatory escort services. Upon arrival at the departure airport, a designated EL AL staff member takes responsibility for the child, ensuring they are guided through check-in, security, and boarding. 

During the flight, the cabin crew provides additional supervision, including help with meals and entertainment. For children aged 13 to 16, the UMNR service is optional but recommended for those who might be traveling for the first time or need extra reassurance. At the destination, the child is handed over safely to the guardian, whose identity is verified by ground staff.

In-Flight Services for Special Needs on EL AL

EL AL is committed to ensuring that passengers with special needs enjoy a comfortable, dignified, and hassle-free flight. The airline offers a variety of in-flight services that support different physical, medical, and dietary requirements.

Seating Arrangements

Travelers requiring special seating, like extra legroom or aisle seats for ease of movement, should make their request at the time of booking. EL AL Airlines tries its best to accommodate the requests needed based on aircraft layouts and seat availability. For passengers with personal assistants or companions, adjacent seating can be arranged for them to ensure proximity and comfort throughout the journey.

Meals and Dietary Needs

EL AL provides a diverse selection of special meals, including vegetarian, vegan, diabetic, gluten-free, low-sodium, and kosher options. These meals must be requested at least 24 to 48 hours before the flight. For passengers with food allergies, although EL AL takes precautions, they recommend bringing your own food and notifying the cabin crew upon boarding to reduce any risks.

Restroom Accessibility

Though cabin space is limited, EL AL aircraft include restrooms that are more accessible for passengers with mobility issues. Cabin crew are trained to assist passengers in safely accessing and returning from the lavatory during the flight..

Tips for a Smooth Journey with EL AL Special Assistance

Traveling with special assistance can be stress-free when well-planned. Here are six essential tips to ensure a smooth and comfortable journey with EL AL:

• Notify EL AL in Advance: One of the most important steps is informing EL AL about your special assistance needs well in advance, ideally at the time of booking or at least 48 hours before departure. This allows the airline to make all necessary arrangements, such as airport escorts, onboard seating preferences, or medical aid. The earlier the airline knows, the better it can personalize the experience for you.
• Communicate Your Needs: Be proactive in explaining your situation to airline staff at each point in your journey, from booking to boarding. Make sure the personnel at check-in and the cabin crew are aware of the assistance you require. Clear communication helps avoid confusion and ensures that the services you requested are properly executed.
• Prepare and Carry Essential Documents: Always travel with important medical documentation, especially if you’re carrying medications, oxygen tanks, or medical equipment like CPAP machines. These documents may include prescriptions, a doctor’s letter detailing your condition, and any special instructions. Having proper paperwork helps prevent delays at security and customs checks and reassures airline staff about your specific needs.
• Arrive at the Airport Early: Passengers requiring special assistance are encouraged to arrive at least three hours before their flight. Early arrival provides enough time to check in, go through security, and receive the necessary support without feeling rushed or overwhelmed. It also allows staff to respond promptly if additional arrangements are needed.
• Pack Essentials in Carry-On: Include all vital items in your carry-on bag, such as medication, mobility aids, snacks, water, and medical certificates, so you have access to everything you need during the flight. This is especially helpful in case of delays or long transit times.
• Stay Informed and Flexible: Familiarize yourself with EL AL’s policies regarding special assistance and stay updated on your flight’s status. Being flexible and prepared for minor changes ensures a smoother overall experience. Keep EL AL’s contact numbers handy for any last-minute support.

Contact Information of EL AL Special Assistance 

For more information or to request special assistance, you can contact EL AL through the following channels:

• Phone: +972-3-9771111 (Israel), +972-3-9771111 (International)
• WhatsApp: +972-3-9771111
• Email: nagish@elal.co.il 
• Website: www.elal.com

Conclusion 

EL AL Israel Airlines is committed to delivering a safe, comfortable, and inclusive travel experience for all passengers. Through its wide range of special assistance services—including wheelchair support, medical accommodations, and aid for seniors or unaccompanied minors- EL AL ensures that travelers with varying needs are treated with dignity and care. By planning, communicating clearly, and leveraging EL AL’s dedicated support teams, passengers with special needs can enjoy a smooth and stress-free journey from check-in to arrival. Accessibility and passenger well-being remain central to EL AL’s service values.

Frequently Asked Questions