Kenya Airways Special Assistance

What makes an airline unique is its unique and special services or facilities for its passengers. And when we talk about special facilities, the first name that comes in anyone’s mind is Kenya Airways. As this airline is one of the well-known airlines that prioritizes its passengers and especially passengers with disability, mobility issues, or special needs. This guide delves into detail about Kenya Airways Special Assistance, including types of special assistance, services, ways to request special assistance, and much more. 

Kenya Airways offers a wide range of Special Assistance services, which can be requested online through the airline’s website or by calling them. The passengers can simply dial +254 734 104 747 to request special assistance from Kenya Airways.

Overview of Kenya Airways Special Assistance

Kenya Airways prioritizes its passengers’ convenience and comfort, so passengers with any disabilities or special needs can get advanced special assistance services. If you are suffering from any mobility aids or medical issues, or any other problem, then directly contact Kenya Airways and they will provide quick solutions to you. The special assistance should be requested at least 48 hours before departure, so that the airlines can make necessary arrangements. The passengers can also request special assistance at the airport in case of any emergency, as the airline’s staff and personnel are helpful and do understand passengers’ problems. 

The staff members of the airlines assist the passengers throughout their travel, from check-in to boarding and disembarkation. Kenya Airways provides a wide range of special assistance services, including wheelchair assistance, which helps passengers with mobility issues move seamlessly throughout the airport. It is advised for the passengers to provide all the necessary details to the airlines, including the type of assistance required and other details, to allow the airline to make necessary arrangements. If any passengers do not receive any specific requirements or satisfactory services, then they can cancel their flight or make necessary changes. 

How to Request Special Assistance for Kenya Airways?

In the growing and fast-paced world, it is quite easy for passengers to request special assistance. The passengers can book special assistance services in various ways, including by phone, email, chat, and more. Here’s a step-by-step process through which the passengers can request special assistance. 

• Assistance through Call: If any passenger wishes to book their special assistance by calling, they can contact the 24-hour contact center. Just call at +254 734 104 747, for mobile: +254 711 024 747 or WhatsApp: +254 705 474 747. These are some of the contact details that will surely help travelers to request any kind of special assistance, including wheelchair assistance or more. 
• Email the Special Assistance Request: Passengers can also request special assistance through email; they just need to email the official website, mentioning the assistance they require. For medical conditions, passengers can submit the MEDIF to doctors.kq@kenya-airways.com. 
• Special Assistance through an Online Website: From the comfort of their homes or any place, passengers can request any kind of special assistance. The passenger can navigate the “Talk to us” feature on the Kenya Airways website (www.kenya-airways.com) through which they can submit their special assistance request. If any passenger has a medical or neurodevelopmental condition, then they should download and complete the MEDIF form at least 24 hours before the flight and submit it. 
• Assistance at the Airport: The passengers can request special assistance through Kenya Airways or a travel agent, but if not, then the passengers can book the special assistance at the airport by visiting the customer care desk of the airport. The staff or the personnel at the desk will help with booking any kind of special assistance. 

Types of Special Assistance Services provided by Kenya Airways 

Here are the types of Special Assistance Services provided by Kenya Airways, including wheelchair assistance, medical services, meals, and more.

Medical Assistance

Kenya Airways provides specialized support for passengers with medical needs. If you have a health condition that could affect your ability to fly safely, such as heart disease, recent surgery, or respiratory issues, you may need to complete a Medical Information Form (MEDIF). This form should be submitted at least 48 hours before departure. Kenya Airlines provides the provision of supplemental oxygen onboard (pre-booking required) and also space for medical equipment like nebulizers or ventilators (subject to approval). The airlines also offer priority boarding and seating near the lavatories for convenience and availability of medical escorts or stretchers, which may incur some extra charges.

Wheelchair and Mobility Assistance

Passengers with reduced mobility can request wheelchair services from check-in to boarding and upon arrival. There are several types of mobility assistance available:

• WCHR (Ramp): For passengers who can walk but need help with stairs
• WCHS (Steps): For those who can’t climb stairs but can walk short distances
• WCHC (Cabin Seat): For those who need full-time wheelchair support, including in the cabin
• Personal, foldable wheelchairs may be checked for free or taken up to the aircraft door

It is advisable to notify the airline at least 48 hours in advance to ensure availability.

Unaccompanied Minors (UMNR)

Kenya Airways assists children traveling alone (typically between 5 and 14 years old). The process includes. 

• A dedicated staff member to assist the child throughout the airport process
• Supervision during the flight by the cabin crew
• Help with transfers (for connecting flights)
• Handover to a designated adult upon arrival
• Required documents include a signed release form and ID proof of guardianship

For domestic flights, this service is complimentary, but for international routes, a fee applies.

Assistance for Expectant Mothers

Kenya Airways allows expectant mothers to fly, but with conditions based on the stage of pregnancy. For travel up to the 28th week, no formal clearance is needed, though it is advised to consult a doctor. Between 28 and 32 weeks, a medical certificate confirming the mother’s ability to fly is usually required. Travel beyond 32 weeks is typically discouraged for safety reasons. The airline also facilitates early boarding and, where possible, comfortable seating arrangements.

Traveling with Infants and Toddlers

Families with babies and toddlers are well-catered to on Kenya Airways. Parents can request bassinets on long-haul flights, and the airline provides facilities for heating baby food or milk. Early boarding is offered to allow families more time to settle in. There is also an allowance for carrying strollers and baby essentials as part of the baggage. The airline staff assist in making the journey as seamless as possible for both the child and the accompanying adult.

Special Dietary Meals

Kenya Airways offers a selection of special meals to suit medical, religious, or dietary needs. Passengers can pre-order meals such as vegetarian, vegan, diabetic-friendly, gluten-free, or halal options. Requests should be made at least 48 hours before departure to ensure the correct meal is loaded onto the flight. This service is available on most long-haul and international flights and reflects the airline’s effort to accommodate all passengers.

Service and Emotional Support Animals

Passengers with disabilities who rely on service animals can travel with them in the cabin free of charge. Kenya Airways requires advance notice and supporting documentation, including medical or psychological verification. The animal must be well-behaved and stay near the passenger at all times. Emotional support animals are also considered on a case-by-case basis, depending on route and destination regulations.

Additional Tips to Follow for Special Assistance of Kenya Airways

There are some small factors which we do not consider important butt sometimes with the help of those factors,, there can be a greater impact over sepcial assistance requests. Here are some of the additional tips and tricks that can help you in requesting Kenya Airlines Special Assistance. 

• Passengers are advised to inform Kenya Airways about their specific needs in advance, at least 48 hours before the time of flight departure. The airline gets enough time to prepare or make necessary arrangements for special assistance. 
• Passengers should always keep a check on their flight updates through the official sources’ website, mobile app, or by directly contacting the customer center. 
• Travellers should provide all the detailed information about their condition, medical requirements, or other specific accommodations needed. 
• Kenya Airways provides wheelchair services for free of cost, while passengers should check the prices or charges of other special assistance facilities.
• The passengers should arrive at least two hours before domestic flights and three hours before International flights to ensure smooth processes at the airport. 
• It is advised to request special meals at the time of booking or at least 48 hours before the flight’s departure, so that there can be proper arrangements at the airport. 
• If the passenger has any specific requirements like seating accommodations, assistive devices, or assistance with boarding/deplaning, then they should make sure to communicate those needs when booking or when contacting Kenya Airways.
• Travelers should carry the necessary documentation or medical certificates, as they might be required at any time. 
• Every passenger should cooperate with the security personnel and should always be prepared to explain their situation or provide documentation. This ensures a seamless security checking process. 
• The passengers should have all the necessary details and information about their airport, its arrival or departure terminals, airline services, and more.
• Travelers should be familiar with their legal rights, specifically if they are flying out of the USA.
• Passengers should not hesitate to ask for help if they have any problems or questions. 

Conclusion

Kenya Airways demonstrates a strong commitment to passenger welfare through its comprehensive range of special assistance services. From mobility support and medical care to dietary accommodations and child supervision, the airline ensures all travelers experience comfort and dignity throughout their journey. Whether it’s a mother-to-be, a child flying alone, or a traveler with a disability, Kenya Airways makes it possible to fly with confidence and care. Passengers are encouraged to request assistance in advance to guarantee smooth arrangements.

Frequently Asked Questions